Solutions · BPO
The unfair advantage in contact-center operations.
Live time-capture, adherence, AHT, and QA sampling — all in one place. Multi-tenant by design so you can run 20 clients on one platform.
22%
AHT cut (pilot avg.)
20+
client tenants in one deploy
14
PIP views
$1.4M
annual save (pilot)
What you get out of the box
- Per-client tenancy with three-scope RLS
- Live adherence and AHT views
- QA sampling with 4-eyes reviewer sign-off
- Workforce planning dashboards per client, per queue
Metrics are pilot benchmarks. Actual results vary by tenant volume and configuration.
Trust & compliance
SOC 2 Type II
in progress
ISO 27001
aligned
GDPR
DPA + Art. 28
HIPAA
BAA on Enterprise
SAML · OIDC · SCIM
on every plan
Data residency
EU · US · IN
This page is maintained by Falcon Heights Intelligence. Not an independent certification.